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FAQS

We kindly ask you to review our Frequently Asked Questions (FAQs). If you find that your inquiries remain unanswered after going through the FAQ section, please don't hesitate to contact us via email at somethingsweetandneat@gmail.com.

Shipping Policy

Practical Playsets typically ship within a timeframe of 5-7 days, although they often ship even sooner. If you require a kit by a specific date, kindly reach out to us via email at somethingsweetandneat.com!

Refund Policy

Our policy remains valid for a duration of 14 days. Regrettably, if more than 14 days have elapsed since your purchase, we won't be able to provide a refund or facilitate an exchange.

In order to qualify for a return, the item must be unused and in the same condition as when you received it. Additionally, it should be in its original packaging.

Seasonal items cannot be refunded if returned with less than 7 business days remaining before the relevant holiday. For example, if you have a Christmas set, it must arrive at our facility by December 18th, 7 days ahead of Christmas Day, to meet the criteria for a refund.

To initiate your return process, it's essential that you contact us using the same email address that was used to place the order.

Please note that there are specific situations in which only partial refunds are considered (if applicable):

  • Any item that is not in its original condition, is damaged, or has missing parts for reasons not attributable to our error.

  • Any item that is returned more than 15 days after the date of delivery.

Refunds (if applicable): Upon receiving and inspecting your returned item, we will send you an email to confirm the receipt of your return. Subsequently, you will be notified regarding the approval or rejection of your refund request. If your refund is approved, it will be processed, and the credited amount will be automatically applied to your original method of payment or credit card within a specific number of days.

Late or Missing Refunds (if applicable): If you have not yet received your refund, please begin by checking your bank account again. Following that, contact your credit card company, as there may be a delay before your refund is officially posted. Subsequently, reach out to your bank, as there is often a processing time involved before a refund is reflected in your account. If, after following these steps, you have still not received your refund, please contact us at somethingsweetandneat.com.

Sale Items (if applicable): Please note that only regular-priced items are eligible for refunds, and unfortunately, sale items cannot be refunded.

Exchanges (if applicable): We exclusively provide replacements for items that are defective or damaged. Should you require an exchange for the same item, please send us an email at somethingsweetandneat.com, and proceed to send your item to the following address:

18 Sugar Land, Texas

Gifts: If the item was designated as a gift when it was originally purchased and shipped directly to you, you will receive a gift credit equivalent to the item's value. Upon receiving the returned item, a gift certificate will be sent to you via email.

In cases where the item was not identified as a gift during purchase or if the gift giver had the order shipped to themselves for later gifting to you, we will process a refund to the gift giver, and they will be informed about the return.

To return your product, please send it to the following address:18 Sugar Land, Texas

You are responsible for covering the shipping costs associated with returning your item, and please note that shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund.

The time it takes for your exchanged product to reach you may vary depending on your location.

For items with a value exceeding $50, it is advisable to use a trackable shipping service or purchase shipping insurance. We cannot guarantee the receipt of your returned item without these precautions.

Terms of Service

OVERVIEW

This website is operated by Something Sweet & Neat. Throughout the site, the terms “we”, “us” and “our” refer to Something Sweet & Neat. Something Sweet & Neat offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Wix.com Ltd. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

This website is operated by Something Sweet & Neat, and when you visit or make a purchase from us, you are agreeing to adhere to our terms and conditions, collectively referred to as the "Terms of Service." These terms apply to all users of the site, whether you're a browser, vendor, customer, merchant, or content contributor.

Before using our website, we strongly recommend that you carefully read and understand these Terms of Service. By accessing any part of the site, you signify your consent to abide by these terms. If you do not agree with all the conditions outlined in this agreement, please refrain from accessing the website or utilizing any of our services. If you view these Terms of Service as an offer, your acceptance is explicitly restricted to these terms.

Furthermore, any new features or tools added to our online store will also be governed by these Terms of Service. You can always review the most current version of these terms on this page. We reserve the right to update, modify, or replace any portion of these Terms of Service by posting updates and changes on our website. It's your responsibility to periodically check this page for updates. Your continued use of the website following the posting of any changes indicates your acceptance of those changes.

It's important to note that our online store is hosted by Wix.com Ltd., which provides us with the e-commerce platform to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By accepting these Terms of Service, you confirm that you are of legal age in your state or province of residence. Alternatively, if you are of legal age but have dependent minors, you affirm that you have obtained their consent to use this site on their behalf.

It is strictly prohibited to use our products for any unlawful or unauthorized purposes, and you must comply with all applicable laws in your jurisdiction, including but not limited to copyright laws, while using our Service.

You are expressly forbidden from transmitting any malicious software, such as worms or viruses, or any code with the potential to cause harm.

Failure to adhere to or breach any of these Terms will result in the immediate termination of your access to our Services.

SECTION 2 - GENERAL CONDITIONS

We retain the discretion to decline service to any individual, without the obligation to provide a specific reason, at any time.

You acknowledge that your content (excluding credit card information) may be transmitted without encryption and could involve (a) transfers across various networks, and (b) alterations to meet the technical requirements of connecting networks or devices. Credit card information is always encrypted when transmitted over networks.

You consent not to replicate, duplicate, copy, sell, resell, or exploit any part of the Service, including its use or access, or any interactions on the website through which the service is provided, unless you have received explicit written permission from us.

The section headings within this agreement are included solely for convenience and do not restrict or otherwise impact these Terms in any manner.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We cannot be held accountable if the information presented on this site is not accurate, complete, or up-to-date. The content on this site is intended for general information purposes and should not be the sole basis for making decisions. We strongly advise you to consult more authoritative, accurate, complete, or timely sources of information before making any decisions that rely solely on the material provided on this site. Any reliance on the information on this site is undertaken at your own risk.

This website may include certain historical information. Historical data, by its nature, is not current and is offered solely for reference. We retain the right to alter the contents of this site at any time, but we are not obligated to update any information on our site. You agree that it is your responsibility to stay informed about any changes made to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

The prices of our products may be altered without prior notice.

We retain the discretion to modify or cease providing the Service, or any portion of it, at any time, without advance notification.

We will not be held responsible for any changes in pricing, suspension, or termination of the Service, and this includes any resulting liabilities to you or third parties.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We maintain the right to decline any order you make. At our discretion, we may restrict or cancel the quantities of products purchased per person, per household, or per order. These limitations may encompass orders placed under the same customer account, with the same credit card, and/or sharing identical billing and/or shipping details. If we decide to modify or cancel an order, we will make an effort to inform you by reaching out to the email address or billing address/phone number provided when the order was placed. We also reserve the right to limit or prevent orders that, in our sole judgment, seem to originate from dealers, resellers, or distributors.

You are responsible for providing up-to-date, complete, and accurate purchase and account details for all transactions conducted at our store. It is your responsibility to promptly update your account and other information, including your email address and credit card details, including expiration dates, to enable us to process your transactions and reach out to you as necessary.

For more comprehensive information, please refer to our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may grant you access to third-party tools that we neither oversee nor exert control or influence over.

You recognize and accept that we provide access to these tools "as is" and "as available," without any warranties, representations, or conditions of any nature and without any endorsements. We assume no responsibility for any issues or consequences arising from or associated with your use of these optional third-party tools.

Any utilization of optional tools offered via the site is entirely at your own discretion and risk. It is your responsibility to ensure that you are familiar with and approve of the terms provided by the relevant third-party provider(s).

Additionally, we may introduce new services and/or features through the website in the future, including the release of new tools and resources. Such new features and/or services will also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Some of the content, products, and services available through our Service may incorporate materials from third parties.

Third-party links provided on this site may redirect you to websites that are not affiliated with us. We do not undertake the examination or assessment of the content or accuracy of these third-party websites, and we do not guarantee or accept any liability or responsibility for any materials or websites offered by third parties. This also extends to other materials, products, or services provided by third parties.

We bear no responsibility for any harm or damages resulting from the purchase or use of goods, services, resources, content, or any other transactions carried out in connection with third-party websites. Prior to engaging in any transaction, please carefully review the policies and practices of the third party, ensuring that you fully comprehend them. Any complaints, claims, concerns, or questions related to third-party products should be directed to the third party responsible.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you provide specific submissions at our request (such as contest entries) or voluntarily send creative ideas, suggestions, proposals, plans, or other materials, whether through online channels, email, postal mail, or other means (collectively referred to as 'comments'), you agree that we have unrestricted rights to edit, copy, publish, distribute, translate, and use these comments in any medium, at any time. We are not obligated to (1) keep these comments confidential; (2) provide compensation for them; or (3) respond to them.

We may, at our discretion but with no obligation, monitor, edit, or remove content that we deem, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or in violation of any party's intellectual property rights or these Terms of Service.

You commit to ensuring that your comments do not infringe upon any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Your comments should not contain libelous, unlawful, abusive, or obscene material, nor should they contain any computer viruses or malware that could disrupt the functionality of the Service or any related website. You may not use a false email address, impersonate someone else, or mislead us or third parties about the origin of any comments. You are solely responsible for the accuracy of the comments you make, and we do not assume any responsibility or liability for comments posted by you or any third party.

 

SECTION 10 - PERSONAL INFORMATION

The submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please refer to [link to Privacy Policy].

 

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is found to be inaccurate, without prior notice, even after an order has been submitted.

We have no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law. The presence of a specified update or refresh date in the Service or on any related website should not be taken as an indication that all information in the Service or on any related website has been modified or updated.

 

SECTION 12 - PROHIBITED USES

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Something Sweet & Neat, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Something Sweet & Neat and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

 

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

Any obligations and liabilities of the parties that existed before the termination date will continue to be in effect after the termination of this agreement.

These Terms of Service will remain in effect until either you or we decide to terminate them. You can terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you stop using our site. If we believe, at our sole discretion, that you have failed to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and you will remain responsible for any amounts owed up to and including the date of termination. We may also deny you access to our Services or any part thereof in such a case.

 

SECTION 17 - ENTIRE AGREEMENT

The fact that we do not exercise or enforce any right or provision of these Terms of Service does not mean we waive that right or provision.

These Terms of Service, along with any policies or operating rules posted by us on this site or related to the Service, make up the entire agreement and understanding between you and us, governing your use of the Service. These terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including any earlier versions of the Terms of Service. Any uncertainties in the interpretation of these Terms of Service should not be construed against the party that drafted them.

 

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements under which we provide Services to you will be governed by and interpreted in accordance with the laws of the United States.

 

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can always review the most current version of the Terms of Service on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to periodically check our website for changes. Your continued use of or access to our website or the Service after the posting of any changes to these Terms of Service constitutes your acceptance of those changes.

 

SECTION 20 - CONTACT INFORMATION

If you have any questions about the Terms of Service, please contact us at somethingsweetandneat@gmail.com.

Privacy Policy

This Privacy Policy outlines the procedures for collecting, using, and sharing your personal information when you visit or make purchases from www.somethingsweetandneat.com (referred to as "the Site").

We utilize the personal information we collect in the following ways:

Order Information: We primarily use the Order Information to complete and manage orders placed on the Site. This includes processing your payment details, arranging shipment, and sending you invoices or order confirmations. Additionally, we may use this Order Information to:

  • Communicate with you regarding your orders.

  • Review and assess orders to identify potential risks or fraudulent activities.

  • If aligned with your preferences, provide you with information or advertisements related to our products or services.

Device Information: The Device Information we gather helps us in several ways:

  • Screening for potential risks and fraud, particularly by analyzing your IP address.

  • Enhancing and optimizing our Site, such as generating analytics to understand how customers browse and interact with the Site.

  • Evaluating the effectiveness of our marketing and advertising campaigns.

These measures are taken to ensure a secure and seamless shopping experience for our customers while also improving the overall functionality and performance of our Site.

Data Retention: When you place an order through the Site, we will retain your Order Information for our records unless you request us to delete this information.

Changes: We may periodically update this privacy policy to account for changes in our practices or for operational, legal, or regulatory reasons.

Minors: The Site is not intended for individuals under the age of 13.

Contact Us: If you have any questions about our privacy practices, wish to inquire about something, or want to file a complaint, please contact us via email at somethingsweetandneat@gmail.com or by mail using the provided details:

Something Sweet & Neat

[Re: Privacy Compliance Officer]

Something Sweet & Neat, 18 Sugar TX

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